Support

Ask the organiser to send you their group’s invite link. Open it on your phone, sign in (or create an account), and you’ll be added automatically. Each invite link is single-use, so if it stops working ask for a fresh one.

In the app, go to Groups and tap “New group”. Pick the sport (currently badminton), give it a name, and choose a skill level. You can add a photo and venues afterwards. As the creator you become the group owner.

In a group you admin, tap the “…” menu and choose “Create session”. Pick a venue from the group’s venue list, set the start time, capacity, price per head, and cancellation window. The session is published instantly.

When a member taps “I’m in”, their seat is reserved immediately. If the session is full, they go on the waitlist and are auto-promoted if someone else cancels. Everyone in the group sees the live headcount.

Yes. Before the cancellation window closes you can cancel cleanly — your seat opens up and the next person on the waitlist is promoted. Inside the window, you can still cancel, but it’s flagged as a late cancellation so the organiser can see who’s doing it repeatedly.

Each session shows the ways you can pay. For cash or bank transfer, pay the organiser directly, then mark your RSVP as paid; the organiser confirms receipt. If the group accepts card payments, you can pay by card in the app and your RSVP is marked paid automatically. A card fee is added and shown before you confirm — it’s non-refundable. Some groups also offer prepaid credit or session vouchers.

Open the session and look at the roster. Each confirmed RSVP shows a payment column. Tap a player to confirm or undo a cash or bank-transfer payment. Card payments are confirmed automatically.

Open your group, tap the “…” menu, and choose “Payouts” (group owners only). You’ll set up a Stripe account for the group, which takes a few minutes. Once Stripe has verified your details, members can pay for sessions by card. Payments go straight to your Stripe account and Stripe pays them out to your bank — Sportagon never holds the money.

Open the group, tap the “…” menu, and choose “Leave group”. Owners can’t leave directly — first transfer ownership to one of your admins, then leave.

In the mobile app, go to Profile → Account → Delete account. If you can’t access the app, email us from your account address with the subject “Delete my account”. Full steps and what we delete or keep are on our Delete account page (/delete-account). We remove your personal data within 30 days; some records (e.g. audit logs for completed payments) may be retained as required by law.

Use the “Forgot password” link on the sign-in screen. If you don’t receive the email within a few minutes, check your spam folder or email us at the address below.

We’d love to hear about it. Email the address below with the device you were using, what you were trying to do, and what happened instead. A screenshot helps.